• FAIR – supporting auto accident victims through advocacy and education
  • FAIR – supporting auto accident victims through advocacy and education
  • FAIR – supporting auto accident victims through advocacy and education

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Canada’s Privacy Commissioner (PIPEDA) and the insurer’s use of car accident victims personal information

Office of the Privacy Commissioner of Canada (PIPEDA)

“Our office is unable to find that a reasonable person would consider The Personal’s collection and use of credit score for preventing and detecting fraud during the auto insurance claim assessment process to be reasonable. In addition, while The Personal informed the complainant of the purposes for collecting and using his credit score, our Office finds that The Personal did not obtain meaningful consent from the complainant in light of its failure to advise that such collection and use was optional. Our Office further finds that The Personal is not being open about it’s policies and practices with respect to the collection and use of credit score during the auto insurance claim assessment process.”

Letter from Office of Privacy Commissioner of Canada re use of credit information in auto insurance claims

Office of Privacy Commissioner of Canada report re use of credit scores in auto claims handling.compressed

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