Survey of Auto Insurance Claims Process for Individuals with Communication Disorders After Traumatic Brain Injury
Laura Brooks, Daniella Reid, Yvette Hou, Aileen Zhou
Research Supervisor: Sheila MacDonald
Principal Investigator: Dr. Lyn Turkstra
July 26, 2020
Acquired Brain Injury Survivor Solutions (ABISS) is a group of Ontarians who have sustained a brain injury from a MVC. Through conversation, they discovered a number of common experiences with insurance claims processes that seemed to have a significant impact on their recovery. Many of the members experienced breaches of privacy; a sense that insurers were starting from a basic premise of mistrust (i.e., that they were lying about their injury until proven truthful); inappropriate or unfair questioning from insurers, examiners, and insurer-hired medical professionals; duplicative and unnecessary, yet mandatory, insurer examinations; and insinuations that non-injury related life circumstance or history was responsible for their deficits or rehabilitation needs. The discovery of these common experiences led the group to question whether these barriers in the insurance claims process were universal among those with brain injury following MVC.
Acquired Brain Injury Survivor Solutions (ABISS) • www.abiss.ca • McMaster University